TryRevana Privacy Policy

Last Updated: October 22, 2024

Introduction

TryRevana ("we," "us," or "our") provides AI-powered checkout recovery services through automated phone calls. This Privacy Policy explains how we collect, use, and protect personal information when merchants use our services to contact their customers.

Information We Collect

We collect and process the following types of information:

From Merchants

Store and contact information
Authentication credentials
Payment information
Customer data shared for service delivery

From Customers (through Merchants)

Name and contact information
Phone numbers
Order and cart abandonment data
Call interaction data and recordings
Purchase history relevant to abandoned checkouts

How We Use Information

Core Service Functions

Identifying abandoned checkout events
Initiating automated recovery calls
Processing customer responses
Analyzing call effectiveness
Providing merchants with performance metrics

Merchant Transparency and Control

We provide merchants with:

Detailed data processing logs
Real-time access to call recordings
Customizable data retention settings
Processing activity reports
Controls to manage what customer data is processed

Data Protection Measures

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments
Employee training on data protection
Secure data centers

Merchant Rights and Controls

Merchants can:

Access all customer data processed on their behalf
Modify data processing parameters
Request data deletion
Export processed data
Set custom retention periods
Receive detailed processing reports

Data Retention

Call recordings: 90 days
Customer contact data: Duration of merchant relationship
Analytics data: 12 months
Merchant can customize retention periods

Compliance

We comply with applicable data protection regulations including:

GDPR
CCPA
TCPA
Other relevant privacy and telecommunications laws

Changes to This Policy

We may update this policy periodically. We will notify merchants of any material changes and obtain consent where required.

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